Help your business stand out from the crowd by gathering more reviews from your customers.
Reviews are a great way to show off your work, build trust and increase conversion rates.
A recent survey by BrightLocal shows that 77% of consumers ‘always’ or ‘regularly’ read reviews when browsing for local businesses. The higher the rating and the more recent the review, the higher the chance is that they will click through to your site. Review management should be part of an ongoing process for your business.
Our Online Reputation Manager tool is a powerful, simple to use tool that will allow you to get more reviews, monitor and respond to them quicker and showcase your success.
Many business owners feel embarrassed and uncomfortable to ask their customers to leave a review for them. They feel inferior to their competitors who have lots of five-star reviews but they don’t really know how to go about capturing more reviews for themselves. They’d rather have no reviews than risk getting a negative review.
But getting reviews on a regular basis, keeping track of reviews over different platforms and responding to reviews has never been easier with our Online Reputation Manager tool.
Build trust, grow your reputation
It’s not just about 5-star ratings. Reviews need to be recent and you need to have plenty of them.
76% of consumers will go on to write a review when they’re asked (BrightLocal Local Consumer Review Survey) but a lot of business owners lack confidence in asking their customers or their approach to gathering reviews is sporadic as they have no real process in place.
How to get more reviews
We can help you build an online review management strategy. With Reputation Management, we will set the tool up for you, all you need to do is enter your customer details. Then within a few clicks, you can start an email or text message campaign to start your reviews flowing in.
The tool will allow you to gather testimonials from up to 80 platforms, such as Google, Facebook, Yelp, TripAdvisor etc. It’s best to choose those platforms that your customers use.
Because it’s so quick and easy to use it will soon become routine for you to ask for a review from every customer.
Never miss customer feedback again
Your customers can leave a review about you on any platform and it’s time-consuming to stay on top of who said what, where. Our Online Reputation Manager tool offers a central dashboard that collates all the testimonials, no matter where they are left and allows you to respond to the review from within the central tool. This makes it much easier to stay on top of things. It’s important to respond to all reviews, not just negative ones. And in case you’re wondering, we teach you how best to deal with the not-so-pleasant reviews!
Displaying your testimonials / reviews on your website is the ultimate proof that your service does what you say it does.
It’s not convincing when you blow your own trumpet, so let your customers do it for you. It paints a far more compelling picture.
Reading what other customers are saying about you can change a customer from a maybe to a yes!
We can either embed a customised widget anywhere on your website to showcase your latest reviews gathered from across the internet or we can design your site so you can update it manually with your chosen favourite reviews.
Having a central dashboard to view customer feedback also helps you to identify and fix common issues that they are raising. Learn from that and improve your offering.
No. The Online Reputation Manager is a tool that we will set up specifically for your company. We will then teach you a reliable and easy-to-follow process for you to collate reviews from your customers.
No! That would be unethical and we highly advise against doing this. Building your reputation is about building trust with your customers, not about trying to trick them.
When it comes to displaying reviews on your website you want to put your best foot forward so of course you can be selective with the reviews that you present to the world.
Where negative reviews about your company have been left on a public platform like Google Reviews or Facebook for example, and you know the review to be fake or misleading, you can request for that review to be removed from the platform.
But if the review is a genuine complaint, you need to respond to them and respond quickly. It’s hard to take criticism but no matter whether you agree with the review or you don’t, always remain professional. Take a breath. The main thing the injured party wants is to be heard. Thank them for bringing the situation to your attention and reassure them that you take their concerns seriously. Empathise with them and where appropriate hold your hand up and apologise. Ask for the opportunity to make things right and take the conversation offline. Follow up with negative reviews. Learn from what your customers think you are doing wrong.
Then work hard at gaining more positive reviews to drown out the negative ones.
Don’t let negative reviews put you off from gathering further reviews. If a company had 100% 5-star reviews it may look suspicious. Some negative reviews dotted in with your positive reviews shows that your review campaign is genuine.
There is a one off set up fee of £65 and then it is £25 per month. You can cancel at any time with one month’s notice.